This service should be requested if the company has experienced repeated failures and would like to diagnose, at the systems level, the assignable cause. The technique uses the tenants of systems theory to evaluate how the system should be designed, so it can live, adapt and grow in the current environment.
The best way to make revisions to an open system (i.e. like Social-Technical Systems) is to use evaluate each of the 12 tenants. Once clients are exposed to the tool, transformation maps can be redrawn, over and over again, based on the transformation journey.
The technique can help users to anticipate change, diagnose sub systems, make changes and if needed, redesign the system for improved adaptability.